Cancellation/Refund Policy

Cancellation/Refund Policy

This Cancellation/Refund policy is an agreement between you - the user of our product and services (collectively, the 'Services'), and, in association with Freketrix Technology Services, a Nigerian company headquartered in Uyo, Akwa Ibom, NG. All billing services are rendered by Freketrix Technologies in partnership with Paystack,Gpay and Paypal where applicable.

For the sake of brevity, Freketrix Technology Services will be referred to as 'We', 'Us', 'Our' and 'Service Provider' in this document.

CANCELLATION & REFUNDS

The Service Provider's accounts are set up on a prepay basis. The Service Provider's customers may decide to cancel their accounts at any time, however, they will get a full refund of the service only if the cancellation request is made within 30 days of purchasing of the account, according to our Money Back Guarantee Policy

To cancel a Service, the Customer needs to send an e-mail or support ticket to our Sales Department and provide any authentication credentials requested by the Service Provider. Other forms of cancellation requests will not be accepted. Any incentives (free bonuses, etc.) offered to the Customer upon sign-up will be also canceled.

Late cancellations, as well as Service canceled by the Service Provider due to TOS violations (where the customer has decided not to fix the violation) do not qualify for the 30-day money back guarantee.

All credit requests for VISA, MasterCard, and VerveCard payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer's credit/debit card and affect the Customer's credit/debit card balance in accordance with the credit/debit card issuer's terms of service.

All credit requests for PayPal, GPay and Paystack payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). For Paypal account, the funds will be credited back to the Customer's PayPal account and affect the Customer's PayPal balance in accordance with the PayPal's terms of service.

MONEY BACK GUARANTEE POLICY

The Service Provider offers a 30-day money back guarantee, If you are not satisfied with our Services. You can submit a refund request in a trouble ticket opened from your account dashboard, or via email sent to billing@freketrix.com, and receive a full refund for your your Services within 30 days of the purchasing of the Service(s).

All recurring payments and all payments made via Western Union or bank wire are non-refundable and are not subject to the 30-day money back guarantee.

NON-REFUNDABLE SERVICES

Non-Refundable Services: all service subscriptions, upgrades, wallet refills and plan renewal services purchased from the User-Account; all 1-year or multi-year subscription at sign-up or from the User-Account.

CHARGEBACKS

Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed at the Service Provider will be subject to full investigation.

When signing up for a user account with the Service Provider, customers agree to the conditions explicated in our Acceptable Use Policy (AUP) and the Terms of Service. Thus, the Service Provider, as well as our authorized retailers (PayPal, Paystack), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute.

If/When a chargeback report is received, the first step of the Service Provider's team will be to try to contact the user. Meanwhile, the user account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and a decision has been taken for according action.

If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with our authorized retailers and the account will be re-activated.

If the user has sent a chargeback request based on groundless argumentation (to our own judgment and our Terms of Service), then a dispute will be started with our authorized retailers in which the Terms of Service and the Acceptable Use Policy of the Service Provider will serve as proof of the Customer's agreement. The retailers then, taking into consideration all provisions in these legal documents will decide whether the Customer has had sufficient grounds for the chargeback or the Service Provider has the right to a reverse payment.

In case that the chargeback originates from a fraudulent user and no reverse payment procedure can be initiated, then the respective user account will remain suspended

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